Training and Development
We understand Adult Education
CCR International’s understanding of adult education results in highly interactive and real-life, case study-based training. This learning system has proven to be one of the most effective tools in adult education. It provides participants with valuable and relevant information with the opportunity to test the information and its application. The mix of theory and practice provides an enhanced learning environment that is highly engaging. The result? The ability to continue building upon the learning experience as the participant applies the skills in their workplace.
Why invest in training?
Training is a key component in building a conflict-competent organization – a company that has the internal capacity to manage and resolve conflicts as they arise.
The training programs we offer include personal skill-building courses that are appropriate for all employees at all levels as well as more specialized programs appropriate for those who have particular responsibility for addressing conflict situations (HR, Labour Relations, Senior Management, Union Heads, etc.).
CCR International’s training programs provide sound theory and practical skills in a supportive, enjoyable, and dynamic learning environment.
Please note: Facilitated sessions are always tailored to meet the specific needs of the organization.
A few of our most popular Training and Workshop offerings…
Unconscious Bias
The unconscious bias training seeks to provide theory and reflective inquiry on how unconscious bias can show up in our day to day lives, and how we can mitigate it in our workspaces. Participants will learn what unconscious bias is, how it can show up, it's importance and impact, and how to identify and mitigate it in the workplace.
This is both a theory and skills-based program that will allow participants time to reflect on how to apply the tools learned and put them into practice. Key learning outcomes include:
How to define, identify, and recognize our own unconscious bias
How bias interacts with our stress response & shame/guilt
Critical factors that enable bias and systemic barriers
How to mitigate bias in the workplace
Inclusive Workspaces
This highly specialized training highlights how to create more inclusive workspaces both at the personal and the organizational level. The importance of belonging in a workspace can not be underestimated. Research has shown that diversity and inclusion is the source of innovation and growth, without it, organizations become stunted.
This unique training covers the following:
How to define Diversity, Equity, Inclusion, and Belonging (DEIB)
Understand how organizations can disadvantage certain groups
Understand the role of friction and how to mitigate it
Learn how to foster psychological safety
Learn how to deal with difficult emotions
Learn how to integrate the practices of self-centering, upstanding, and ally support
Respectful Work spaces: Anti-harassment and Bullying
This highly-sought after training program covers the foundations of what it means to have a healthy and respectful work environment. It covers how to define, identify, and deal with harassment and bullying in the context of the organizational reality and mandate. Key learning outcomes are:
Recognizing the importance of respect in the workplace and the employee’s role in fostering a healthy workplace;
Defining and managing conflict: effective communication, initiating difficult conversations, ADR options, formal complaint etc.
Recognizing the importance of respect in the workplace and the employee’s role in fostering a healthy workplace;
Preventing harassment and violence in the workplace
Knowing where to seek support and information to foster a healthy and respectful workplace
Having Difficult Conversations
This program is intended to bring confidence when dealing with difficult or uncomfortable conversations at work. Managing difficult conversations is a skill and requires self-inquiry and practice. Learning outcomes for this program include:
What defines a difficult conversation
Examining our personal attitudes and ideas towards conflict
Setting the stage for difficult conversations
Framework for dealing with escalation
Dealing with difficult emotions
Impact vs Intent
Psychological safety
Self management and checking in
Conflict Resolution Skills
Conflict Resolution Skills is our most foundational training program on how to prevent, manage, and resolve conflict in the workplace. It is a highly engaging and interactive program that includes a personal conflict styles assessment based on our most popular training program: Conflict is for the Birds. In this program, participants will learn the following:
Understanding conflict and how we define it
Conflict Cycle
Conflict Escalation
Conflict Zones
How to define, identify and approach each of the Five main Conflict Management Styles
Discover your own Conflict Management Style and how to best work within the team
Communication Skills (Asking questions, effective listening, confrontation skills, reframing, etc)
Identifying Needs/Interests
The Conflict Resolution Process
Conflict management styles-Conflict is for the Birds
Since its publication as a book, Conflict is for the Birds has become a very popular training program and a client favourite!
Conflict is for the Birds looks at the conflicts we all experience and how we behave in those situations. You will recognize your own conflict management style and the style of others so that you can prevent conflicts from happening and resolve them more successfully when they do happen. In this Training Program you will:
Identifies and explains the five conflict management styles – the Woodpecker, the Parakeet, the Ostrich, the Owl and the Hummingbird.
Understand how each style has its unique strengths and challenges which can help or hinder you when you experience conflict
Learn how to recognize the conflict management styles of others
Discover how to respond to others in order to resolve conflicts effectively
To learn more about Conflict is for the Birds, please visit: www.conflictisforthebirds.com
Don’t see what you are looking for? No problem. We tailor our training programs to meet the specific needs of your organization. Contact us to learn more.